Returns & Refund Policy

Return Window

We offer a 7-day return policy from the date of delivery for eligible products. Items must be unused, in original packaging, and in the same condition as received.

Eligible for Return

• ✓Pet accessories (unused, sealed packaging)
• ✓Grooming products (unopened)
• ✓Carriers & travel gear (unused)
• ✓Defective or damaged items

Non-Returnable Items

• ✗Live pets (non-returnable once delivered)
• ✗Pet food (opened packages)
• ✗Customized / personalized items
• ✗Items purchased on flash sales

How to Request a Return

1. Go to "My Orders" in your account
2. Select the order and click "Request Return"
3. Choose a reason and submit
4. Our team will review and approve within 24 hours
5. Ship the item back using the prepaid label provided

Refund Process

• 💳Card payments: Refund within 5-7 business days
• 🏦UPI/Net banking: Refund within 3-5 business days
• 💰COD orders: Refund to bank account within 7 business days